Thank you for shopping with RO Traders. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before purchasing any product from our website.
Nature of Products
RO Traders sells digital software products that are delivered electronically through email. Due to the digital nature of these products, special return and refund conditions apply.
Product Delivery
- Products are delivered digitally through email only.
- Most orders are delivered immediately after successful payment confirmation.
- In some cases, delivery may take between 1 hour to 24 hours.
Customers are responsible for providing a valid email address during checkout.
Replacement Warranty
We provide a 15-day replacement warranty for eligible products.
If a software product, activation key, or license is found to be non-working, customers may contact our support team within 15 days of delivery for verification and replacement assistance.
Our technical support team will review the issue and provide a replacement whenever applicable.
Return Policy
Because digital software products cannot be physically returned after delivery, returns are generally not applicable once the product has been successfully delivered through email.
However, we are committed to helping customers resolve any genuine product-related issues through support and replacement assistance.
Refund Policy
Refunds may be approved under the following situations:
- Ordered product is unavailable
- Replacement product is unavailable
- Product remains non-working after verification and replacement attempts
- Order is cancelled before delivery
- Duplicate payment made accidentally
Approved refunds will be processed through the original payment method within a reasonable processing time.
Non-Refundable Situations
Refunds may not be provided in the following cases:
- Product has been successfully delivered and activated
- Customer purchased the wrong product
- System compatibility issues not mentioned before purchase
- Change of mind after successful delivery
- Delay caused by incorrect customer email or contact information
Customer Support
We encourage customers to contact our support team if they experience any issues with installation, activation, or product usage. We aim to provide prompt assistance and fair resolutions whenever possible.
Policy Updates
RO Traders reserves the right to modify or update this policy at any time without prior notice. Updated policies will be posted on this page.
Contact Us
For any return, replacement, or refund-related questions, please contact us through our website:
RO Traders
Mumbai, Maharashtra, India
Website: https://rotraders.in
By placing an order on our website, you agree to this Return & Refund Policy.