Refund and Returns Policy for Water Purifiers – RO Traders
At RO Traders, customer satisfaction is our highest priority. This Refund and Returns Policy outlines the terms under which customers can return or request a refund for water purifiers and related services purchased from rotraders.in. Our policy is designed to be transparent, customer-friendly, and compliant with Ecommerce best practices, while also building trust and improving search visibility.
By placing an order on our website, you agree to the terms mentioned below.
Product Delivery & Installation Policy
All water purifiers sold on rotraders.in are delivered and installed by our authorized installation technicians. Unlike courier-based deliveries, our products are handed over only after on-site installation and basic performance verification.
Important Delivery Conditions:
- Product delivery is done only through installation technicians
- Installation is completed at the customer’s premises
- Product demonstration is provided after installation
- Water flow, leakage, and basic purification checks are performed
This ensures that the customer receives a fully functional and verified water purifier.
Return Policy – Immediate Return at the Time of Installation
We follow a no-risk purchase policy for our customers.
If You Are Not Satisfied With the Product:
- You may return the water purifier immediately to the installation technician
- No payment is required if the product is returned at the time of installation
- The technician will take the unit back on the spot
- The order will be marked as cancelled
This policy applies only at the time of installation, before acceptance of the product.
Payment & Refund Terms
No Payment Scenario:
If you choose to return the product during installation:
- You do not need to pay any amount
- No refund process is required, as payment is not collected
Advance or Online Payment (If Applicable):
In rare cases where advance payment is made:
- A full refund will be initiated
- Refunds are processed within 5–7 working days
- Amount will be credited to the original payment method
Returns After Successful Installation
Once the installation is completed and the product is accepted by the customer, returns are not applicable, except under the following conditions:
Eligible Cases:
- Manufacturing defects
- Product damaged during installation
- Non-functional unit identified immediately
In such cases, the issue will be handled under replacement or service support, not standard returns.
Non-Returnable Situations
Returns or refunds will not be accepted in the following scenarios:
- Change of mind after successful installation
- Dissatisfaction due to water taste influenced by source quality
- Delay in installation due to customer unavailability
- Damage caused by misuse, mishandling, or external factors
- Electrical issues not related to the purifier
Service, Repair & Spare Parts Policy
Service Orders:
- Once a service or repair is completed, it is non-refundable
- Charges are applicable for technician visits and parts used
Spare Parts:
- Spare parts once installed are non-returnable
- Warranty (if applicable) is limited to manufacturing defects only
Cancellation Policy
Customers may cancel an order:
- Before installation is scheduled
- Before the technician reaches the installation site
Once the technician is dispatched, cancellation may attract a nominal visit charge.
Warranty & Support Disclaimer
Refunds are not a replacement for warranty claims. All water purifiers are covered under the manufacturer’s warranty or RO Traders parts warranty, as mentioned on the product page.
For issues after installation, customers should request:
- Repair service
- Part replacement
- Warranty support
How to Request a Return or Refund
To initiate a return or refund request, contact us using the details below:
- Website: www.rotraders.in
- Email: rotraders9@gmail.com
- Support: Contact via website order page
Please keep your order ID and installation details ready for faster assistance.
Why This Policy Builds Customer Trust
- Zero-risk purchase at installation
- No payment if not satisfied
- Transparent refund process
- Technician-verified delivery
- Clear terms with no hidden conditions
Our goal is to provide safe drinking water solutions with complete peace of mind.